Refund & Cancellation Policy

This Refund & Cancellation Policy explains when refunds are available for ESTIQO's one-time setup fee and ongoing monthly subscription, and how customers may cancel their subscription.

For general terms governing use of the service, please see our Terms of Service. For information about how we handle data, please see our Privacy Policy.

The one-time setup fee is refundable until ESTIQO begins setup work on your account, or for up to 72 hours after purchase, whichever gives you the longer refund window.

If setup work has already begun, the setup fee remains refundable during that initial 72-hour period.

After the applicable refund window expires, the setup fee becomes non-refundable.

Monthly subscription fees are non-refundable for the current billing period.

Customers may cancel at any time to prevent future renewals.

Cancellation does not automatically generate refunds for previously paid subscription periods unless required by applicable law.

To request a refund, email us at hello@estiqo.app from the email address associated with your purchase.

Refund requests are reviewed as quickly as reasonably possible.

Customers may cancel their ESTIQO subscription by emailing hello@estiqo.app from the email address associated with their account, or by replying to an ESTIQO billing email.

Cancellations take effect at the end of the current paid billing period.

Hosted ESTIQO materials remain available through the end of the current paid billing period.

Onboarding information and uploaded assets may be retained for up to 90 days after cancellation unless earlier deletion is requested or a longer retention period is legally required.

Customers may request earlier deletion of their data at any time by emailing hello@estiqo.app.

Nothing in this policy limits any consumer rights or other rights that cannot legally be waived under the law that applies to your purchase.

ESTIQO may update this policy from time to time to reflect changes to our practices, services, or legal requirements. When we do, we will update the Last Updated date at the top of this page.

Questions regarding refunds or cancellations?

Contact us anytime at:

hello@estiqo.app

Support requests are typically answered within 1–2 business days.